Kevin W. Freeman
Kevin W. Freeman is a seasoned Patient Experience Consultant who provides service excellence training to healthcare organizations who want to create a stronger service culture and build loyal relationships with their customers. He customizes and orchestrates programs and processes which measurably improve the organization’s internal and external customer satisfaction. He’s a proven implementation specialist who reinforces personalized messages with humor, passion, enthusiasm and authenticity.
With an extensive background in the hospitality and healthcare industry, Kevin understands the importance of creating a stronger service culture and has the ability to get front line leaders and physicians engaged into exceeding their organization’s customer service expectations. His service commitment is helping hospitals and physician groups translate their culture into a workplace climate that inspires excellence as he’s an energetic “reality speaker” who can motivate your entire team to greater heights.
Outside of his professional work activities, Kevin remains very active within his community promoting health and access to healthcare to medically under-insured and under-served families. He’s volunteered countless hours coordinating and facilitating community outreach programs that span from the south side of Chicago to the most southern Caribbean Islands. He’s currently the President of the Alumni Association Board of Directors for Robert Morris University Illinois and recently served on the Board of Directors for the South Chicago YMCA of Metro Chicago.