“Kevin was our guest of honor and keynote speaker during the National Association of Barbados Organizations’ Annual Meeting in Barbados (Health Forum). He spoke on the importance of achieving and measuring successful patient outcomes through effective customer service tactics. Our Ministry of Health and hospital administrators look forward executing his recommendations.”

“Patient satisfaction is an important measure of service quality in hospitals and Kevin has the techniques and resources to assist your nursing team in exceeding your patient satisfaction goals.”

“I’ve had the pleasure of witnessing Kevin’s strategic approach on service excellence initiatives as he worked closely with my physicians at a previous hospital. I whole heartedly would without any reservation recommend Kevin to assist you in improving your overall patient experience.”

“Kevin has what it takes to engage any audience and present his recommendations in a way that everyone can understand and implement. He’s a star performer with a winning attitude.”

“Kevin is a frequent guest lecturer for my graduate program. He has the ability to captivate my students with his unique approach in delivering his message. The hospitality and healthcare industry is fortunate to be able to absorb his high energy, positive mental attitude, and knowledge of today’s demanding service culture.”

“Our physicians have been engaged with Kevin’s best practices for several years to measure and improve our patient satisfaction throughout our facilities. Our team has embraced his strategic plan which has assisted us in our service excellence initiatives.”