We are thrilled to announce that Kevin has been honored with the prestigious 2023 President’s Lifetime Achievement Award. This esteemed recognition highlights his unwavering dedication to excellence, leadership, and a lifelong commitment to making a positive impact.

As a recipient of the President’s Lifetime Achievement Award, Kevin stands out as a beacon of inspiration, embodying the values of service, compassion, and innovation. This accolade is a testament to his exceptional contributions to the healthcare community.

In addition to this remarkable achievement, he remains passionately committed to patient advocacy, particularly for those who are marginalized. Through tireless efforts, he strives to ensure that every individual receives the care and attention they deserve, fostering a more inclusive and compassionate healthcare landscape.

Join us in celebrating Kevin’s extraordinary accomplishments, as he continues to make a lasting difference in the lives of others and inspire positive change within the communities around the world. 

Leadership and Strategy:

Kevin demonstrates exemplary leadership by seamlessly managing both patient experience and workforce wellness initiatives at the executive level. His strategic vision aligns patient and staff engagement goals with the overarching mission and objectives of the healthcare organization.

Program Development and Implementation:

Kevin excels in crafting and executing comprehensive care experience programs for both patients and staff within healthcare organizations. His expertise lies in developing initiatives that demonstrably elevate patient satisfaction and foster increased employee engagement.

Data Analysis and Metrics:

Kevin possesses expertise in evaluating patient satisfaction data and employee engagement surveys to discern strengths and areas for improvement within healthcare organizations. He employs data-driven solutions to effectively address challenges and elevate the overall care experiences for both patients and staff.

Stakeholder Collaboration:

Kevin exhibits a distinctive collaborative approach, effectively engaging with diverse stakeholders, including patients, healthcare professionals, administrators, and HR teams. His strength lies in building partnerships to seamlessly integrate patient and staff-focused initiatives across the entire hospital enterprise.

Health and Wellness Expertise:

Kevin is a subject matter expert in health and wellness with profound knowledge of principles, ensuring a holistic approach to both patient and workforce well-being. He excels in developing and implementing initiatives while fostering a positive work environment that significantly contributes to employee satisfaction.

Communication and Training:

Kevin is globally acclaimed for his expertise in communication training, with a specific emphasis on the healthcare industry. He is adept at crafting and leading training programs that foster a culture centered around care and well-being throughout the organization. His expertise lies in creating initiatives that promote a positive and supportive environment for both patients and staff.

Strategic Planning:

Kevin, a seasoned expert in strategic planning, aligns his strategic thinking with care experience programs to meet broader organizational goals and priorities. He adeptly develops work plans that positively impact patient outcomes and contribute to fostering a healthy workplace environment.

Regulatory Compliance:

Kevin possesses a comprehensive understanding of healthcare regulations concerning patient care. He ensures strict compliance with industry standards and guidelines, effectively mitigating risks and fostering a secure environment.

Continuous Improvement:

Kevin takes the helm in healthcare organizations, steering the ship of patient experience and workforce wellness programs with exceptional leadership. His proven track record speaks volumes about his ability to drive innovation and continuous improvement in patient care and workforce well-being. His approach is dynamic, adapting strategies to align with evolving industry trends and valuable feedback from both patients and staff.

Dual Focus on Patient and Employee Experience:

Kevin maintains a dual focus on patient and employee experience, acknowledging the interconnectedness of these elements to foster a positive organizational culture. His initiatives are strategically designed to enhance both patient satisfaction and employee well-being, creating a harmonious care environment within the organization.

Education and Qualifications:

Kevin has attained advanced degrees in Communications and Healthcare Administration. Building upon his academic accomplishments, he possesses significant certifications and credentials in patient experience management and workforce wellness.

The Malcolm Baldrige Criteria for Performance Excellence

Kevin’s proficiency lies in navigating and applying the Malcolm Baldrige Criteria for Performance Excellence, showcasing a nuanced understanding of its principles and a proven track record of integrating them effectively to drive organizational success and continuous improvement.

HCAHPS Quality Assurance Guidelines

Kevin excels in leveraging his expertise with the HCAHPS Quality Assurance guidelines, demonstrating the ability to proficiently analyze, translate, and report data obtained from approved HCAHPS survey vendors. His skills contribute to enhancing healthcare service quality and ensuring a comprehensive understanding of patient experiences for strategic improvement initiatives.

The Ritz-Carlton Leadership Center

Kevin has cultivated a depth of expertise through his engagement with The Ritz-Carlton Leadership Center, where he’s assimilated World Class Service Excellence Best Practices from industry experts in the hospitality industry. This knowledge empowers him to implement exceptional leadership strategies, emphasizing a commitment to service excellence in diverse professional settings.

Health Insurance Portability and Accountability Act (HIPAA)

Kevin’s proficiency in the Health Insurance Portability and Accountability Act (HIPAA) extends to a vigilant awareness of current legislation. He possess the capability to discern and articulate critical compliance requirements for healthcare organizations, ensuring a steadfast commitment to privacy and security standards mandated by HIPAA.

The Joint Commission

Kevin brings substantial expertise to The Joint Commission, having actively participated in numerous unannounced on-site inspections. His familiarity with their priority areas and certification standards is enriched by hands-on experience, including running command centers during active surveys. This depth of involvement underscores his ability to navigate and excel within The Joint Commission’s rigorous evaluation processes.

As a seasoned Care Experience Architect, Kevin is dedicated to steering healthcare organizations through transformative strategic change. His mission revolves around elevating the patient’s experience through the implementation of innovative programs and processes. Simultaneously, he focuses on cultivating a supportive environment that empowers and nurtures your invaluable staff.

Kevin is dedicated to implementing comprehensive workforce wellness initiatives that prioritize the physical, mental, and emotional health of your dedicated staff. Through these efforts, he strives to create an environment where your healthcare professionals feel supported, valued, and empowered to deliver their best.